Shipping policy
SHIPPING POLICY
Last updated: 29 July 2026
1. ABOUT OUR SHIPPING
HYCHIKA UK provides delivery services for customers purchasing through:
https://hychika.co.uk
We aim to provide reliable and convenient delivery for power tools, garden equipment, accessories and related products.
Orders are processed and shipped according to product availability, warehouse location, delivery address and selected shipping method.
2. ORDER PROCESSING TIME
Orders are normally processed within:
1–3 business days
after payment has been successfully confirmed.
Processing includes:
• Payment verification;
• Order confirmation;
• Warehouse preparation;
• Product inspection where applicable;
• Packing; and
• Courier handover.
Processing times may be longer during:
• Sales events;
• Public holidays;
• Peak shopping periods;
• Inventory adjustments;
• Unexpected warehouse delays; or
• Events outside our reasonable control.
You will receive a dispatch confirmation email once your order has been shipped.
3. DELIVERY AREAS
We currently deliver to eligible addresses within the United Kingdom, including:
• England;
• Scotland;
• Wales; and
• Northern Ireland where available.
Delivery availability may depend on:
• Product type;
• Parcel size and weight;
• Courier restrictions;
• Battery transportation requirements;
• Remote area coverage;
• Warehouse availability; and
• Delivery postcode.
Available shipping options will be displayed during checkout.
4. DELIVERY TIMES
Estimated delivery times are shown during checkout and may vary depending on location and shipping method.
Typical delivery estimates:
Standard Delivery:
3–7 business days after dispatch
Express Delivery:
1–3 business days after dispatch where available
Delivery estimates are not guaranteed delivery dates unless expressly confirmed.
Delivery may be affected by:
• Courier delays;
• Severe weather;
• Public holidays;
• Transport disruption;
• Incorrect address information;
• High-demand periods;
• Customs or regulatory requirements where applicable; or
• Events outside our reasonable control.
5. SHIPPING COSTS
Shipping costs are calculated and displayed during checkout before payment.
From time to time, HYCHIKA may offer:
• Free shipping promotions;
• Discounted delivery;
• Limited-time shipping offers; or
• Product-specific delivery terms.
Any free shipping conditions will be clearly displayed before checkout.
6. TRACKING YOUR ORDER
Once your order has been dispatched, we will send a shipping confirmation email containing available tracking information.
You can use the tracking number provided by the courier to monitor delivery progress.
Please allow up to 48 hours after dispatch for tracking information to become active.
If tracking information does not update for an extended period, please contact:
support@hychika.com
7. DELIVERY ADDRESS
Customers are responsible for providing accurate delivery information.
Please carefully check:
• Full name;
• Delivery address;
• Postcode;
• Email address; and
• Phone number.
If you notice an error, contact us immediately.
We cannot guarantee address changes after an order has entered processing or been dispatched.
Additional delivery costs caused by incorrect address information may apply where permitted by law.
8. DELIVERY ATTEMPTS
Couriers may attempt delivery according to their own procedures.
If delivery cannot be completed because:
• Nobody is available;
• Access is unavailable;
• The address information is incorrect;
• Delivery instructions cannot be followed; or
• The parcel is not collected where required;
the courier may return the parcel or arrange another delivery attempt.
Please follow courier instructions carefully to avoid delays.
9. LOST OR DELAYED PACKAGES
If your order appears delayed, please first check:
• Courier tracking information;
• Delivery notifications;
• Safe places;
• Neighbours;
• Household members; and
• Building reception areas.
If your order cannot be located, contact:
support@hychika.com
Please provide:
• Order number;
• Customer name;
• Delivery address;
• Tracking number; and
• Any relevant courier information.
We will investigate with the courier and provide reasonable assistance.
10. DAMAGED PACKAGES
If your package arrives damaged:
Please contact us as soon as possible.
Provide:
• Order number;
• Photos of the outer packaging;
• Shipping label;
• Product damage;
• Internal packaging; and
• Any missing components.
Please keep all packaging and damaged items until the investigation is complete.
This helps us work with the courier and provide the appropriate solution.
11. PRODUCTS CONTAINING BATTERIES
Some HYCHIKA products contain lithium batteries.
Battery-powered products may be subject to additional transport restrictions.
Do not return or ship damaged batteries without contacting HYCHIKA support first.
Contact:
support@hychika.com
before returning products containing batteries if the battery is:
• Swollen;
• Leaking;
• Damaged;
• Overheated;
• Producing smoke;
• Producing an unusual smell; or
• Suspected to be unsafe.
12. INTERNATIONAL DELIVERY
At this time, HYCHIKA UK focuses on deliveries within the United Kingdom.
International delivery availability may vary depending on destination, product type and logistics requirements.
If international delivery becomes available, applicable shipping information will be displayed during checkout.
13. CONTACT US
If you have any shipping questions, please contact:
HYCHIKA UK Customer Support
Email:
support@hychika.com
Website:
https://hychika.co.uk/pages/contact-us