Contact information
CONTACT INFORMATION
Last updated: 29 July 2026
1. TRADER INFORMATION
The official HYCHIKA UK online store is operated by:
Trading name:
HYCHIKA UK
Legal entity:
ZOKING GLOBAL (HONG KONG) LIMITED
Website:
https://hychika.co.uk
Registered business address:
Room 18-19, 13/F, Hollywood Plaza
610 Nathan Road
Mong Kok, Kowloon
Hong Kong
Customer support email:
support@hychika.com
2. CUSTOMER SUPPORT
For questions about products, orders, payments, delivery, returns, refunds, warranties or technical support, contact:
support@hychika.com
Online contact form:
https://hychika.co.uk/pages/contact-us
Support Centre:
https://hychika.co.uk/pages/support
Customer support is currently provided by email and through our online contact form.
We do not currently provide a public telephone support service.
We aim to review and respond to customer enquiries as soon as reasonably possible. More complex technical, courier, payment, return or warranty cases may require additional investigation.
3. INFORMATION TO INCLUDE
To help us review your enquiry efficiently, please include the following information where relevant:
• Your full name;
• Your email address;
• Your order number;
• The product name;
• The product model number;
• The product serial number, where available;
• The delivery or purchase date;
• A clear description of your question or issue;
• Any troubleshooting already attempted; and
• Photographs or video where the product is damaged, faulty, incomplete or incorrect.
Do not include payment card numbers, passwords or unnecessary sensitive personal information in an email or contact form.
4. ORDER ENQUIRIES
For help with an existing order, contact:
support@hychika.com
Please use the following email subject where possible:
Order enquiry – [your order number]
Include:
• Your order number;
• The full name used for the order;
• The email address used at checkout;
• The delivery postcode; and
• A description of the assistance required.
For security reasons, we may ask you to provide reasonable information to confirm that you are authorised to discuss the order.
5. SHIPPING AND DELIVERY ENQUIRIES
For delivery information, visit:
https://hychika.co.uk/pages/shipping-delivery
Shipping Policy:
https://hychika.co.uk/policies/shipping-policy
For help with a delayed, missing or damaged delivery, contact:
support@hychika.com
Please provide:
• Your order number;
• Your tracking number;
• The delivery address;
• The latest courier tracking information; and
• Photographs of damaged packaging or products where relevant.
6. RETURNS AND REFUNDS
Return and Refund Policy:
https://hychika.co.uk/policies/refund-policy
Detailed returns information and return request form:
https://hychika.co.uk/pages/returns-refunds
Return enquiries should be sent to:
support@hychika.com
Recommended email subject:
Return request – [your order number]
Please contact HYCHIKA before sending any product back.
The registered business address shown in this Contact Information is not automatically a product return, repair or collection address.
Do not send a product to the registered business address, to an address shown on the original parcel or to any other location unless HYCHIKA support has expressly confirmed the return destination for your request.
7. WARRANTY AND TECHNICAL SUPPORT
Warranty information and warranty claim form:
https://hychika.co.uk/pages/warranty
Warranty and technical enquiries should be sent to:
support@hychika.com
Recommended email subject:
Warranty enquiry – [your order number or product model]
Please include:
• Proof of purchase;
• Product name and model;
• Serial number where available;
• A detailed description of the issue;
• When the issue began;
• Troubleshooting already attempted; and
• Photographs or video where reasonably possible.
Do not return, open, dismantle or attempt to repair a product unless instructed to do so.
If a product produces smoke, sparks, excessive heat, swelling, an electrical odour or other potentially unsafe behaviour, stop using it and disconnect it from the power source where this can be done safely.
8. CANCELLATION NOTICES
To request cancellation of an order that has not yet been dispatched, contact:
support@hychika.com
Recommended email subject:
Order cancellation request – [your order number]
Contact us as soon as possible.
Cancellation cannot be guaranteed after an order has entered warehouse processing or has been dispatched.
For statutory cancellation of an eligible online purchase after delivery, follow the instructions in our Return and Refund Policy.
9. FORMAL COMPLAINTS
Formal complaints may be submitted by email to:
support@hychika.com
Recommended email subject:
Formal complaint – [your order number, where applicable]
Please include:
• Your full name;
• Your order number;
• The product involved;
• A clear description of the complaint;
• Relevant dates;
• Previous communications with our support team;
• Supporting documents or photographs; and
• The resolution you are requesting.
We will review complaints fairly and respond within a reasonable time.
Submitting a complaint does not limit your statutory consumer rights or prevent you from seeking another remedy available under applicable law.
10. PRIVACY AND DATA PROTECTION REQUESTS
Privacy Policy:
https://hychika.co.uk/policies/privacy-policy
For questions about personal information or to submit a data protection request, contact:
support@hychika.com
Recommended email subject:
Privacy request – [type of request]
Please clearly state whether your request relates to:
• Access to personal information;
• Correction of personal information;
• Deletion of personal information;
• Restriction of processing;
• Objection to processing;
• Data portability;
• Withdrawal of marketing consent; or
• Another privacy matter.
We may request reasonable information to verify your identity before responding to a privacy request.
Do not send copies of identity documents unless we specifically request them through an appropriate process.
11. PRODUCT SAFETY INFORMATION
For a potentially serious product safety concern, contact:
support@hychika.com
Recommended email subject:
URGENT PRODUCT SAFETY CONCERN – [product model]
Include:
• The product name and model;
• Serial number where available;
• Purchase date and order number;
• A detailed description of the safety concern;
• Photographs or video where safe to obtain; and
• Details of any injury or property damage.
Do not continue using a product that may be unsafe.
Do not send a damaged or potentially unsafe lithium battery through an ordinary postal or courier service without first receiving appropriate instructions.
12. BUSINESS AND LEGAL CORRESPONDENCE
Business and legal correspondence may be sent to:
ZOKING GLOBAL (HONG KONG) LIMITED
Room 18-19, 13/F, Hollywood Plaza
610 Nathan Road
Mong Kok, Kowloon
Hong Kong
Email:
support@hychika.com
When sending legal or business correspondence by email, clearly identify the nature of the communication in the subject line.
The address above is the company’s registered business address.
It must not be used as a product return, warranty repair or parcel collection address unless HYCHIKA has expressly authorised that use in writing.
13. MEDIA, COMMERCIAL AND PARTNERSHIP ENQUIRIES
Commercial, distribution, media and partnership enquiries may be sent to:
support@hychika.com
Recommended email subject:
Business enquiry – [company or enquiry name]
Submitting an enquiry does not create a partnership, agency, distribution arrangement or other commercial relationship unless a separate written agreement is signed by an authorised representative.
14. COMMUNICATION LANGUAGE
Customer support for the HYCHIKA UK online store is provided in English.
Where reasonably possible, we may use translation tools to assist with enquiries submitted in another language, but English may be used as the controlling language for contractual, legal or technical communications.
15. CHANGES TO CONTACT INFORMATION
We may update our contact details when our customer service arrangements, legal information or business operations change.
The latest contact information will be published on this page.
Customers should use the most recent contact details shown on:
https://hychika.co.uk