Legal notice
LEGAL NOTICE
Last updated: 29 July 2026
1. WEBSITE OPERATOR
This website and the official HYCHIKA UK online store are operated by:
Trading name:
HYCHIKA UK
Legal entity:
ZOKING GLOBAL (HONG KONG) LIMITED
Chinese company name:
中境環球（香港）有限公司
Registered business address:
Room 18-19, 13/F, Hollywood Plaza
610 Nathan Road
Mong Kok, Kowloon
Hong Kong
Place of registration:
Hong Kong Special Administrative Region
Hong Kong Business Registration Number:
72880799
Website:
https://hychika.co.uk
2. CONTACT DETAILS
Customer support email:
support@hychika.com
Contact page:
https://hychika.co.uk/pages/contact-us
Support Centre:
https://hychika.co.uk/pages/support
Customer service is currently provided through email and the online contact form.
We do not currently advertise a public telephone support line.
Please do not send payment card numbers, account passwords or unnecessary sensitive personal information by email.
3. CONTRACTING PARTY
The contracting party for orders accepted through the official HYCHIKA UK online store is:
ZOKING GLOBAL (HONG KONG) LIMITED
References on this website to “HYCHIKA”, “HYCHIKA UK”, “we”, “us” or “our” refer to ZOKING GLOBAL (HONG KONG) LIMITED unless the context clearly states otherwise.
4. REGISTERED ADDRESS AND PRODUCT RETURNS
The registered business address shown in this Legal Notice is provided for legal and business identification.
It is not automatically:
• A product return address;
• A UK warehouse;
• A repair centre;
• A parcel collection point; or
• A customer service office open to the public.
Do not send products, batteries, parcels or warranty items to the registered address unless HYCHIKA support has expressly confirmed that address in writing for your specific request.
For return instructions, visit:
https://hychika.co.uk/pages/returns-refunds
Return and Refund Policy:
https://hychika.co.uk/policies/refund-policy
5. BUSINESS AND LEGAL CORRESPONDENCE
Business and legal correspondence may be sent to:
ZOKING GLOBAL (HONG KONG) LIMITED
Room 18-19, 13/F, Hollywood Plaza
610 Nathan Road
Mong Kok, Kowloon
Hong Kong
Email:
support@hychika.com
Please clearly identify the purpose of legal, regulatory or business correspondence in the email subject line.
Where proof of delivery is important, the sender should use an appropriate tracked service.
6. PRICES AND CHECKOUT INFORMATION
Product prices on the HYCHIKA UK store are displayed in British pounds sterling, GBP.
Before an order is submitted, checkout displays the total amount payable to HYCHIKA, including:
• Product prices;
• Discounts applied to the order;
• Delivery charges collected by us, where applicable;
• Taxes collected by us, where applicable; and
• Other charges collected through checkout.
Any applicable delivery restrictions, additional charges or information that must be provided before purchase will be shown during checkout or in the relevant product and policy information.
A UK VAT registration number is not stated in this Legal Notice unless and until an applicable registration number has been formally confirmed.
7. CUSTOMER POLICIES
The following policies govern use of the website and purchases through the HYCHIKA UK online store:
Terms and Conditions:
https://hychika.co.uk/policies/terms-of-service
Return and Refund Policy:
https://hychika.co.uk/policies/refund-policy
Shipping Policy:
https://hychika.co.uk/policies/shipping-policy
Privacy Policy:
https://hychika.co.uk/policies/privacy-policy
Warranty Information:
https://hychika.co.uk/pages/warranty
Contact Information:
https://hychika.co.uk/policies/contact-information
Nothing in these policies excludes, restricts or replaces mandatory consumer rights available under applicable United Kingdom law.
8. COMPLAINTS
Customer complaints may be submitted to:
support@hychika.com
Recommended email subject:
Formal complaint – [order number, where applicable]
Please include:
• Your full name;
• Your order number;
• The product name and model;
• A clear explanation of the complaint;
• Relevant dates and previous communications;
• Supporting documents or photographs; and
• The resolution requested.
We will review complaints fairly and respond within a reasonable time.
Submitting a complaint does not prevent a customer from exercising statutory rights or pursuing another remedy available under applicable law.
9. PRODUCT SAFETY CONTACT
Potential product safety concerns should be reported promptly to:
support@hychika.com
Recommended email subject:
URGENT PRODUCT SAFETY CONCERN – [product model]
Stop using a product if it produces smoke, sparks, excessive heat, swelling, an electrical odour, unusual noise or another indication that continued use may be unsafe.
Do not send a damaged, swollen, leaking or otherwise unsafe lithium battery through an ordinary postal or courier service without first obtaining appropriate transport instructions.
10. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including:
• The HYCHIKA name and logos;
• Product photographs;
• Text and product descriptions;
• Graphics and icons;
• Videos;
• Manuals;
• Page designs; and
• Other original website materials
is owned by or licensed to ZOKING GLOBAL (HONG KONG) LIMITED or the relevant rights holder.
Website content may be viewed and printed for personal, non-commercial purposes connected with evaluating, purchasing or using HYCHIKA products.
Content must not be reproduced, republished, commercially exploited, modified or presented as belonging to another person without permission or another lawful basis.
11. THIRD-PARTY SERVICES
The website may use services provided by third parties, including ecommerce platform, payment, fraud-prevention, delivery, analytics and customer-support providers.
The presence of a third-party name, link, payment method or service does not mean that the third party is the seller or contracting party for HYCHIKA UK orders unless expressly stated otherwise.
Third-party websites and services may be governed by their own terms and privacy notices.
12. WEBSITE INFORMATION
We take reasonable care to keep website information accurate and current.
Product availability, specifications, packaging, prices and website features may change.
Material product and pricing information applicable to an order will be presented before the order is submitted.
Nothing in this section limits responsibility for information that applicable consumer law treats as part of the contract.
13. PRIVACY AND DATA PROTECTION
Information about how personal data is collected and used is provided in our Privacy Policy:
https://hychika.co.uk/policies/privacy-policy
Privacy and data protection enquiries may be submitted to:
support@hychika.com
Recommended email subject:
Privacy request – [type of request]
14. APPLICABLE RIGHTS
This Legal Notice is intended for the HYCHIKA UK online store and customers located in the United Kingdom.
Nothing in this Legal Notice excludes or restricts any legal right, remedy, responsibility or liability that cannot lawfully be excluded or restricted.
15. CHANGES TO THIS LEGAL NOTICE
We may update this Legal Notice to reflect changes to:
• Company information;
• Contact arrangements;
• Legal requirements;
• Website operations; or
• Customer service arrangements.
The latest version will be published on this page with an updated date.