HYCHIKA UK CUSTOMER CARE
Returns & Refunds
Need to return an order? Review the information below and contact us before sending any product back.
Contact Us First
Do not send a product to an address until our support team has confirmed the return instructions.
Keep Your Order Details
Your order number, proof of purchase and product model help us process the request faster.
RETURN POLICY
Which Type of Return Do You Need?
The return process depends on whether you have changed your mind or there is a problem with the product or delivery.
You No Longer Want the Item
For eligible online purchases, notify us within 14 days after receiving the goods. You then have a further 14 days to send them back.
- Contact support before returning the product
- Handle the product only as reasonably necessary to inspect it
- Include supplied accessories, parts and manuals
- Package the item securely for transport
- Direct return costs are normally paid by the customer
Faulty, Damaged or Incorrect Item
Contact us promptly if the product is faulty, damaged in transit, materially different from its description or if the wrong item was delivered.
- Stop using the product if continued use may be unsafe
- Keep the product and original packaging
- Provide photographs or video where possible
- Include the product label and delivery label
- We will provide the appropriate return instructions
RETURN PROCESS
How to Request a Return
Follow these steps before posting, couriering or delivering any product to HYCHIKA.
Contact Support
Submit the return form or email support@hychika.com with your order number.
Receive Instructions
Our team will review the request and provide the appropriate return destination and next steps.
Prepare the Product
Include all relevant components and package the product securely to prevent damage.
Send and Keep Evidence
Retain the postage receipt, tracking number or other evidence that the item was sent.
Assessment and Refund
Once the return has been received and assessed, we will confirm the applicable resolution.
CHANGE-OF-MIND RETURNS
Online Order Cancellation Rights
For most eligible goods bought online, you may tell us that you wish to cancel within 14 days after the goods are delivered to you or a person nominated by you.
After notifying us, you must send the goods back without undue delay and no later than 14 days after the day you told us that you wished to cancel.
Contact us before returning anything. The Hong Kong company address shown in legal notices is not automatically the return warehouse.
Return Condition Checklist
The product should not have been used beyond what is reasonably necessary to establish its nature, characteristics and function.
Include the supplied case, battery, charger, attachments, accessories, manuals and other components where applicable.
Remove paint, dust, debris, liquids and materials that were not supplied with the product, where this can be done safely.
Package the product securely. Damage caused by inadequate return packaging may affect the assessment.
FAULTY OR INCORRECT GOODS
Problems with Your Product or Delivery
Your statutory consumer rights are separate from and are not reduced by any HYCHIKA commercial warranty.
Faulty Product
Explain the fault, when it appeared and any troubleshooting already attempted.
Incorrect Item
Provide photographs of the received product, product label, packaging and delivery label.
Transit Damage
Keep all packaging and photograph the outer box, damage, labels and internal protection.
Missing Component
List the missing part and include photographs of the complete package contents.
Safety first
Stop using a tool immediately if it produces smoke, sparks, excessive heat, unusual noise, electrical odour or any other potentially unsafe behaviour.
REFUND INFORMATION
How Refunds Are Processed
The exact refund depends on the reason for the return and the condition of the returned product.
Refund Timing
Eligible refunds are processed without undue delay and normally within 14 days after we receive the returned goods or acceptable evidence that they were sent back.
Payment Method
Refunds are normally issued to the same payment method used for the original order unless another method is expressly agreed.
Original Delivery Cost
For a qualifying full cancellation, the basic standard delivery cost is refunded. Any premium amount paid above standard delivery may not be refundable.
Value Reduction
A lawful deduction may apply where handling goes beyond what is necessary to inspect the product and reduces its value.
Return reason
Return cost
Initial standard delivery
Eligible change-of-mind return
Normally paid by the customer
Refunded for a qualifying full cancellation
Verified faulty or incorrect product
Reasonable return arrangements provided by HYCHIKA
Handled according to the applicable remedy
Damage caused after delivery
Assessed according to the circumstances
May not be refundable
RETURN EXCEPTIONS
Items That May Have Different Return Rules
Some products are exempt from change-of-mind cancellation rights or require special transport arrangements. This does not remove rights relating to faulty or misdescribed goods.
01
Personalised or custom-made products
02
Sealed products opened after delivery where a health or hygiene exception lawfully applies
03
Products that have been mixed inseparably with other materials after delivery
04
Batteries, liquids or restricted goods requiring approved carrier arrangements
05
Items affected by misuse, accidental damage or unauthorised modification
RETURN REQUEST
Start Your Return
Complete this form before sending the product. Our team will review the request and provide the correct instructions.
Prepare the following:
- Order number
- Product name and model
- Reason for the return
- Photographs or video if damaged or faulty
Shopify’s standard contact form does not accept file uploads. Our team may ask you to reply by email with supporting files.
CANCELLATION NOTICE
Model Cancellation Form
You may use the return request form above, email us directly or copy the wording below. Using this exact format is not required.
To: ZOKING GLOBAL (HONG KONG) LIMITED
Email: support@hychika.com
I hereby give notice that I cancel my contract of sale for the following goods:
Product(s): _______________________________
Order number: _____________________________
Ordered on: _______________________________
Received on: ______________________________
Customer name: ____________________________
Customer address: _________________________
Signature, only if submitted on paper: __________________
Date: _____________________________________
RETURN QUESTIONS
Frequently Asked Questions
Where should I send my return?
Contact HYCHIKA support first. The return destination depends on the product, order and warehouse handling the request.
Do not automatically send the item to the company registration address or an address shown on the original parcel.
Who pays the return postage?
For eligible change-of-mind returns, the customer normally pays the direct return cost.
Where goods are verified as faulty, incorrect or otherwise subject to a legal remedy, HYCHIKA will provide the appropriate reasonable return arrangement.
Can I test a product before returning it?
You may inspect and handle the product in a way similar to what would reasonably be allowed in a physical shop.
Using a tool to complete work, applying paint, cutting materials or causing wear may go beyond reasonable inspection and reduce the refundable value.
Do I need the original packaging?
Original packaging is strongly recommended because it helps protect the product and identify its components.
The absence of original packaging does not automatically remove statutory rights, but the product must be packaged securely for return transport.
When will the refund reach my account?
HYCHIKA processes eligible refunds within the applicable refund period. After the refund is issued, your bank or payment provider may require additional time to display the funds.
Can I exchange an item instead of receiving a refund?
Direct exchanges depend on product availability and the reason for the request. Contact support so the available options can be reviewed.
Can I return a battery product using any courier?
No courier should be selected until the transport requirements have been checked. Lithium batteries and damaged electrical products may be subject to carrier restrictions.
Tell support if the return includes a battery, charger or a product showing heat, swelling or electrical damage.
NEED RETURN SUPPORT?
Contact the HYCHIKA Support Team
Include your order number, product model and the reason for your return request.