HYCHIKA UK PRODUCT SUPPORT
Warranty Support
Eligible HYCHIKA products are supported by the commercial warranty period stated on the relevant product page, packaging or warranty document.
Up to
3 Years
Where a three-year warranty is expressly stated for the eligible
product
WARRANTY OVERVIEW
Commercial Warranty for Eligible HYCHIKA Products
The warranty applies only where a HYCHIKA commercial warranty is expressly provided for the product. The applicable duration begins from the original delivery or purchase date shown by valid proof of purchase.
Territorial Scope
This page applies to eligible products purchased directly through the official HYCHIKA UK online store for delivery within the United Kingdom.
Warranty Period
The applicable period is the duration stated on the product page, packaging, instruction material or warranty document supplied with the product.
Original Purchaser
A valid order confirmation, invoice or purchase receipt may be required to confirm eligibility and the start of the warranty period.
Available Resolution
Depending on the assessment and applicable rights, the resolution may include technical guidance, repair, replacement, an equivalent product or another appropriate remedy.
WHAT MAY BE COVERED
Eligible Product Defects
Subject to the product-specific warranty terms, coverage may apply to a defect in materials or workmanship arising during normal use.
Manufacturing defects
Defects attributable to materials or manufacturing rather than
external damage
Internal electrical or mechanical failure
Where the failure is not caused by misuse, external damage or
unauthorised modification
Failure during normal intended use
Where the product was used and maintained according to its
instructions
Defects arising within the stated period
The issue must arise during the applicable warranty period
WHAT MAY NOT BE COVERED
Common Exclusions
The following examples may be excluded from commercial warranty coverage, subject to the product-specific terms and applicable law.
Normal wear and consumable parts
Including components that naturally wear through ordinary use
Misuse or use outside instructions
Incorrect voltage, unsuitable materials, overloading or unsafe
operation
Accidental or external damage
Drops, impacts, water ingress, corrosion, fire or unsuitable
storage
Unauthorised modification or repair
Opening, altering or repairing the product through an
unauthorised party
Stop using a product that may be unsafe
Disconnect the product from its power source and stop using it if it produces smoke, sparks, excessive heat, swelling, electrical odour, unusual noise or other potentially unsafe behaviour.
CLAIM PROCESS
How to Request Warranty Support
Providing complete and accurate information helps our team assess the enquiry more efficiently.
Prepare Your Purchase Details
Locate your order number, proof of purchase and approximate delivery date.
Identify the Product
Provide the product name, model number and serial number where available.
Describe the Problem
Explain when the issue began and any troubleshooting already attempted.
Prepare Photos or Video
Supporting evidence may be requested to demonstrate the product and issue.
Assessment and Resolution
Follow the instructions provided by HYCHIKA support after the claim has been reviewed.
BEFORE SUBMITTING
Information Required for Assessment
Warranty support cannot be assessed accurately without sufficient product and purchase information.
Submit a Warranty Claim
01
Order number or valid proof of purchase
02
Product name and model number
03
Serial number where one is present
04
Clear description of the fault or problem
05
Photographs of the product and rating label
06
Video showing the issue where reasonably possible
CLAIM ASSESSMENT
What Happens After You Submit a Claim?
The appropriate next step depends on the product, nature of the issue, available evidence, applicable warranty terms and your statutory rights.
Technical Guidance
Our team may first provide troubleshooting or operating guidance where the issue can potentially be resolved remotely.
Repair
A repair may be arranged where appropriate, available and reasonably proportionate.
Replacement
A replacement or reasonably equivalent product may be offered where the claim is accepted and replacement is appropriate.
Other Applicable Remedy
Another remedy may apply according to the circumstances, warranty terms and mandatory consumer law.
Do not send a product to the company registration address, an address shown on the parcel or any other location unless HYCHIKA support has provided return instructions for the specific claim.
WARRANTY CLAIM FORM
Request Warranty Support
Complete the form below with as much information as possible. Our team will review the request and contact you with the next steps.
Attachments
Shopify’s standard contact form cannot accept file uploads. After submitting this form, our support team may ask you to reply by email with photographs, video or proof of purchase.
COMMERCIAL GUARANTEE
Guarantor Information
This commercial warranty is provided subject to the product-specific warranty statement and the information shown on this page.
Guarantor
ZOKING GLOBAL (HONG KONG) LIMITED
Registered address
Room 18-19, 13/F, Hollywood Plaza,
610 Nathan Road, Mong Kok,
Kowloon, Hong Kong
610 Nathan Road, Mong Kok,
Kowloon, Hong Kong
Customer support
support@hychika.com
Territorial scope
United Kingdom
Your Statutory Rights
This commercial warranty is provided in addition to your statutory rights. It does not exclude, restrict or otherwise affect the rights and remedies available to you under applicable United Kingdom consumer law.
Goods supplied to consumers must meet applicable legal requirements, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.
WARRANTY QUESTIONS
Frequently Asked Questions
Does every HYCHIKA product have a three-year warranty?
No blanket warranty period should be assumed. The applicable warranty period is the duration expressly stated on the relevant product page, packaging, manual or warranty document.
When does the warranty period begin?
Unless the product-specific terms state otherwise, the period is normally calculated from the original delivery or purchase date shown by valid proof of purchase.
Do I need proof of purchase?
Proof of purchase may be required to confirm that the product is eligible and to establish the applicable warranty start date.
Should I send the product immediately?
No. Submit the claim and wait for instructions. The correct return destination and transport method can depend on the product, battery type and issue.
Are batteries and accessories covered?
Coverage for batteries, chargers, accessories and consumable components depends on the warranty terms stated for the relevant product.
Does the warranty affect my UK consumer rights?
No. The commercial warranty is additional to your statutory consumer rights and does not replace or reduce them.
NEED PRODUCT SUPPORT?
Contact HYCHIKA Customer Support
Include your order number, product model and a clear description of the issue.